unpacking and care information

ensuring the longevity of your handmade items

home goods and decor

miscellaneous

About

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras lobortis mollis arcu, vel vulputate justo consectetur quis. Donec quis fringilla arcu lorem ipsum dolor sit amet nullam. Consequat adipiscing phasellus.Donec cursus nunc ut rhoncus volutpat. Suspendisse dictum volutpat orci sit amet consequat. Duis fermentum urna et ligula lacinia faucibus efficitur non sapien. Nulla cursus arcu sapien. Nulla luctus tellus dapibus erat tincidunt feugiat. Suspendisse potenti lorem ipsum dolor. Magna sed risus bibendum, ullamcorper risus eget, accumsan odio. Ut ornare mi aliquet, ultrices velit vitae tempor augue fermentum tempus. Interested? Get in touch!

shop policies

return and refund policy

Each item is handmade by me, and can take up to a week (or longer) for completion, depending on the volume of orders. During busy times of the year (holidays, etc.), please allow for 2-3 weeks for processing.PRE-ORDER ITEMS
All pre-order items must be paid in full before fulfillment on your item begins.Since pre-order items are made-to-order, they cannot be returned or exchanged.The full pre-order price includes a non-refundable deposit that is 50% of the item's price. If you'd like to cancel your pre-order, there is a 7 day cancellation window. The cancellation window begins after the pre-order window is over, because fulfillment will not be until pre-orders close.If you cancel within 7 days, the 50% deposit will not be refunded. You will only receive 50% of the item's total price. After 7 days, your order cannot be canceled, and you will not receive any refund.


RETURN POLICY
Due to the handmade nature of the products I sell, returns or exchanges are not accepted at this time.Please inspect your order upon reception and contact us immediately if the item is defective*. If you encounter any issues with the item you purchased, please don't hesitate to contact me by email at: [email protected], and I will do my best to assist you in resolving the problem.A product purchased on Two Echoes Crochet is eligible for parts replacement or return within the return period (within 10 days from the date of delivery) only if it fulfills any of the following conditions:      1. Product delivered is different from what was ordered.
      2. Product was received in a physically damaged condition or was found defective when package was opened.**_{*Every care has been taken to ensure that the product details are correct. Whilst the image is a true representation of the standard product, slight variation in color replication may occur due to lighting/flash during photography or your monitor settings. Return does not cover minor imperfections in the product that broadly meet design specifications nor imperfections that do not materially alter the Product’s functionality. Please keep in mind that all items are made by hand by me personally. Crochet cannot be replicated by a machine, so there will always be slight differences or imperfections in each item.**Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery” has to be reported within 48 hours of product delivery, with valid images/video evidence of damage, to be eligible for a replacement. Any issues reported after 48 hours will not be accepted.Two Echoes Crochet reserves the right to resolve any return request for In transit damaged part(s) / missing item(s) / wrong item delivered by sending a replacement of the affected part(s) within a stipulated time, free of cost. In case the item cannot be replaced (supplies are out of stock or are not available), return and full refund will be initiated.}

shipping policy

SHIPPING
All items are packaged and shipped by Two Echoes Crochet via USPS Ground Advantage shipping with tracking.All orders are shipped from Los Angeles County, CA, and the delivery time frame depends on where the order is being shipped to. During the holiday season, please expect holiday delays.Please allow 7–14 business days for transit before delivery. All delivery times are estimates, and while we do everything in our power to ensure you receive your purchase in a timely manner, we cannot guarantee a specific arrival date. Please keep this in mind if time is critical.For pre-orders: All delivery times and dates are provided as approximate estimates only and are given based on time of dispatch, and NOT the pre-order date.


LOST/STOLEN ITEMS
I am not responsible for lost or stolen items.Unfortunately, packages can get lost, misdelivered, and/or stolen, especially during the holiday season! Please be sure to double then triple-check the address you provide for shipping before you submit your order.

Thank you for your understanding and support of my small business!